It has been said that 80% of problems in business are problems of communication. It could be a lack of communication, misunderstandings, talking at cross purposes etc. …. (and that’s when you’re speaking the same language!) and it can cause situations like this one…….
Now at some time we’ve probably all felt the frustration that we’ve not been listened to properly or when you can’t understand what someone else is getting at.
And this is probably not happening exactly like this in your business……. or is it?
What would your staff or clients or customers say about your communication with them? Is it always clear and effective? Do you always get the results you want from your communication?
In many situations communication is not as effective as it could be and it can have a detrimental effect on business relationships and your business results but it is easy to remedy when you know how.
We tend to communicate in the way that we prefer to take in information ourselves and that can be very different for each of us. The natural way you communicate is not necessarily the natural way your listener communicates – as George and Condolleeza demonstrate!
To be a really effective communicator you have to learn how to say the right things in the right way. The key to great communication is learning to develop the flexibility so you can adapt to different preferences because the person who has the greatest flexibility has more control of the situation and the outcome.
The most important skill you can develop in being a great communicator is the ability to listen because good communication begins with the ability to hear not only what others are saying but also how they are saying it.
And the place to start is self awareness – listening to yourself. Being aware of how you prefer to communicate is the first step in understanding how others communicate.
So how good a listener are you?
Notice the key words that you habitually use and then start to listen carefully when others speak and notice their key words. Are they the same or different from yours?
because you have to choose words to communicate and you might as well choose the ones that will get you the results that you want ……….
Until next time,
with best wishes for your success,